Archives: Reviews

“AAA has saved the day more than once at our lakehouse! Our AC tends to "act up" right before we are planning on having a houseful of guests, but AAA has always gotten us back up and running. We have been able to reach them at all hours and on the weekends. When our 2 units were beyond repair, we had AAA install new units and have been very happy with their workmanship.”

– Penny M.

“My 4-ton unit would not cool below 78 degrees and was running all day. Had 2 separate technicians from another local company check out the system and they said the system was working properly but the 100+ degree temperatures were causing the unit to not cool adequately. Called AAA Air Control on 9/5/2023 and spoke to Darlene, she scheduled their technician (Paul) to come out the same day. Paul discovered that the TXV was bad which has probably harmed the Compressor (both parts covered by warranty). They ordered the parts and installed on 9/13/2023. Paul also added an in-line dryer that was missing from the original installation. The system is now cooling as it should. I highly recommend AAA Air Control due to their expertise, honesty, and attention to detail.”

– TJ M.

“Darlene answered quickly and cheerfully, on a Sunday! Paul was there 1st thing Monday to repair! He was fast, knowledgeable, and honest. Both employees gave excellent service and fixed the problem with advice on how to keep it from happening in the future. Thanks for the great experience!”

– Roberta C.

“Thank you AAA Air Control!
Darlene, Ray, John & Paul were ALL a JOY to work with! Our 23 year old ac unit finally died & AAA was fast, professional, and knowledgeable. We feel very blessed to have found a local & trustworthy company. They installed our new HVAC unit over a week ago & it runs cold & quiet. Bless you & thank you again for your expertise!

Jan and Chuck Woods”

– Jan & Chuck W.

“These guys were top notch. I’ve dealt with a lot of air conditioner, companies with numerous houses, and they were very professional, showed up on time and were incredible to work with. Family only company which I like the most because I’m supporting local. I would recommend them highly.”

– Chris R.

“We had our 23 year-old AC unit replaced. Their team (Darlene, Ray, John & Paul) are excellent! They responded to our questions, concerns. They installed in one day, explained everything, professional & incredibly knowledgeable. Thank you AAA Air Control staff!!! A TOP COMPANY!!!”

– Chuck & Jan W.

“This company is so professional with timely responses, courteous professional servicemen & reliable service. Thank you AAA for all you do for your clients.
I highly recommend AAA for their great services.”

– Terri D.

“I have been a long time customer of this company and always have had great customer service from knowledgeable professionals. I highly recommend them, from Darlene who is so sweet and pleasant and gets me asap when I have an issue to John who is very good at explaining things to me that I am slow to understand.”

– Lisa B.

“Paul came out to check our system because it had stopped work. The system was 20 years old and the repair would be too expensive for the limited life of the system. Paul and John came out a couple of days later to replace the system and did a fantastic job. Everything was replace as stated on the quote and the quality of the job was great. When our second system needs service or repair, we will definitely be calling you.”

– Alan W.

“The team at AAA Air Control did a great job on replacing our heat pump and air handler. The install conditions were difficult but they stuck with it and got the job done. Paul, John, Ray and Darlene were honest and trustworthy and we had to leave our house for a wedding during the work. I never worried about that aspect and when we returned it was all in order.”

– Scott S.

“John, Ray, Paul, and Darlene provided phenomenal advice and service, serving up just the facts and no fluff, which I really appreciated! After realizing my HVAC was so old that no parts existed anymore, we went with a replacement, and they got just the perfect size units (inside and out) that worked for our house. Since the existing unit was broke, they went out of their way to find the new system and get it installed to help with both swinging temps of highs and lows in the same week! Love these guys, and will be sticking with them for future services!”

– Dan R.

“Called AAA Air Control because our air conditioner quit cooling. This was a Saturday evening. John was at our house within an hour. Unbelievable!!!!! The company that we use for maintenance was not able to even come look at it until that next Tuesday. The temperature outside was over 100 and unbearable. John found the problem within a few minutes. He is very knowledgeable and was very thorough with explaining everything that he was doing. Very very respectful as well. We were totally blown away and will be using them from now on. Darlene in the office is awesome as well. You can tell that this family owned business really cares about their clients! Highly recommended.”

– Andrew and Renay S.

‘- Andrew and Renay S.

“John and Ray have come out and helped us on multiple occasions. During the 2021 snow storm they braved the roads to come get the heater up and running for our rent house, they were able to identify and fix the issue that day. John has also done 3 or 4 after hours emergency calls for us over the years to get our AC fixed quickly. I have always used them and always will!”

– Jacob S.

‘- Jacob S.

“John and Ray are always prompt to respond when I call. Very capable, very eager to help and solve any problem we might have. They replaced one of our units about 4 years ago and delivered everything they promised. I would never consider calling anyone else!”

– Dan R.

‘- Dan R.

“I highly recommend AAA Air Control. My repair was completed fast and professionally. They answer the phone and respond quickly. It is refreshing to receive prompt, reliable, service.
Thank you AAA!”

– Tony P.

‘- Tony P.

“The repairman was fast to deliver repair, very knowledgeable, we were so very thankful for his quick service. This repair was for my 82 yr old mother, going to be in triple digits today so we are truly blessed. I will recommend & definitely use again.”

– Terri D.

‘- Terri D.

“John, is an honest, prompt, skilled and knowledgeable technician who I trust fully to keep my HVAC systems in perfect working order. If you are new to the area or dissatisfied with your current HVAC company I highly suggest you call AAA Air Control, they are a Carrier Factory Authorized Dealer, I promise you will be very satisfied if you do!”

– Edward W.

‘- Edward W.

“John and Ray showed up on time when they said they would be here. Friendly and fast service. I will continue to use this company anytime I have an AC issue!”

– Will B.

‘- Will B.

“Thank you guys so much.
I am grounds keeper slash all at Candlelight Ranch a camp for kiddos. And our AC then out on Monday morning. By Monday evening it was fixed Thanks to John whom worked late to get us up and going. Normally this would not be an exceptional thing but I called in PM and most of these guys are weeks out. And Darlene and John made it happen. Great job.”

– Angelia T.

‘- Angelia T.

“Prompt service, was there to fix our AC within a couple hours of us calling (during the busiest time of year)! Very friendly, honest, and real people I have now found my new HVAC people!”

– Chris F.

‘- Chris F.

“AAA is great! They ALWAYS answer the call and have come out on nights, weekends, and holidays for me. They work diligently until the problem is solved even if it means driving into Austin for parts. I have been using them for years and highly recommend them.”

– Billy S.

‘- Billy S.

“being 64 yrs old and a builder, I can honestly say that in all my years dealing with air conditioning contractors this family is in the top 2, the other top AC guy I know is in Galveston. They always showed up on time, gave competitive quotes, and knew the carrier product well. They replaced 3 units that were 16 years old. I went from 16 to 18 seer carrier units, quieter units, and the heat pumps feel like gas heat, warm! They are totally involved from start to finish, and cleaned up like the pros they are after the job. thanks again for a job well done!!”

– ross n.

‘- ross n.

“Excellent job and excellent customer service! John walked through the situation with me in layman’s terms so that I could understand what needed to be repaired, and did an excellent job with the repair work. I will now look to AAA Air Control for any of our future HVAC needs. Thank you!”

– Todd B.

‘- Todd B.

“John was very knowledgeable …not just in his trade but in how to communicate his findings so well to us. I won’t ever use anyone else. It was a great experience and a job well done. I would recommend them to anyone. A/C as well as heat.”

– Terrina M.

‘- Terrina M.

“John came out on a Sunday, was prompt once calling (within a few hours), & very helpful to let us know how to avoid issues in the future. Highly recommend them!”

– Bryan M.

‘- Bryan M.

“I recently had a problem with condensation in the duct system of my HVAC System. I called AAA Air Control and they responded to my call within hours and identified the reason for the condensation and recommended repairs. They returned the next day with the repair material and completed the repairs and this condition has not reoccurred since. These are extremely professional HVAC experts and I have the utmost respect for AAA Air Control personnel. I Highly Recommend them.”

– Charlie P.

‘- Charlie P.

“I had a 14 yr old Carrier Heat Pump system that had failed twice in the last 2 months. I could not get my existing AC company that had been servicing the system for a decade to even return my calls, and Ray and John at AAA Air Control answered the phone and came out within an hour to diagnose my system. I had a new system Carrier system installed by them 2 days later and love the care and information they provided my during the process. I would encourage anyone needing HVAC service to contact AAA Air Control to take care of your needs, especially if you want or currently have a Carrier.”

– Todd S.

‘- Todd S.

“Excellent service. Answered the phone on the weekend, service tech arrived before eta and was very professional and honest.100 degrees in August and this company saved us from expected misery!”

– Tony B.

‘- Tony B.

“As you know it is very hard to find trustworthy companies in the HVAC business. I had an unexpected A/C issue at our lake house when we let guests use it one weekend. Compressor was blowing hot air. I had tried other HVAC companies in the area for other issues in the past but was not impressed with their service or they flat misled me on the issue at the time. Thought I would try AAA and glad I did. I called on a Saturday morning and John was at the house within an hour. He fixed the problem and called me since I was not there to explain the problem and solution. He very easily could have taken advantage of the situation but did not. He has earned my trust and I will use him form now on. Highly recommended.”

– Brent M.

‘- Brent M.

“Prompt service. Installation went as expected. Explained the new system as they installed. Stayed until they were sure the system was working correctly.”

– Ron L.

‘- Ron L.

“Ray and John replaced my old 25-year-old system. They did a complete inspection, including the ducts and ventilation. Answered all my questions as well as pointing out other problems that some other estimators neglected. They worked with me to prioritize issues and keep under my budget. Punctual and responsive, I’ll definitely call them again and first. Highly recommended.”

– Brian C.

‘- Brian C.

“They came to help us and gave us estimate and then came back to replace our unit when it was convenient for us. We truly appreciate the service and expertise we received.”

– David F.

‘- David F.

“Excellent service, John came to Llano the same day as the break down. Fix problem and had us back up and cooling within an hour.”

– Ron L.

‘- Ron L.

“Of course on the 4th of July out ac went out. So grateful these guys were open and came out super fast. The technician was courteous and informative on what he was doing. Worth every penny and would recommend them any day!!”

– Stephanie G.

‘- Stephanie G.

“Responded quickly on a holiday weekend. John was on time, very polite, and knowledgeable. Will definitely use again and recommend to friends. Thanks!”

– Barry E.

‘- Barry E.

“We have been using AAA Air Control for a number of years now. They removed and replaced our old A/C with a unit they recommended and our electric bill was substantially reduced immediately with the more efficient unit. Triple A has always been exceptionally professional and efficient on maintaining our A/C unit. They deserve the 5 Star rating.”

– Charlie P.

‘- Charlie P.

“AAA was very professional and did a great job. They did there very best to get our ac back and running so that we didnt have to go another night of heat. Thank you John for all your great work. ya got 1 happy customer here. Will always count on ya for future services.”

– Leslie D.

‘- Leslie D.

“I have recently used AAA Air Control for repair work on two different A/C units. Customer service and skill knowledge is above average. They arrive as scheduled and complete the job professionally. I will definitely use them in the future. Thank you AAA!”

– Tony P.

‘- Tony P.

“I've had the pleasure of dealing with AAA Air Control twice now. John came to the house both times and did a great job diagnosing and fixing the problem. No one likes it when the A/C goes out, but it's nice to know we can count on the folks at AAA.”

– Stephen J.

‘- Stephen J.

“John came out the day we called. Very polite young man. Would recommend this company to everyone I know.
Both John & Ray were very knowledgeable. Thank you for your prompt service.”

– Nita B.

‘- Nita B.

“The company called quickly the morning after we discovered the issue late the previous night. The repairman showed up on time and quickly analyzed our A/C issue and then proceeded to coordinate with the Home Warranty company. He was good with his time estimates and then returned to fix our issue. Very satisfied with the company and their people. We will use them again. Thanks”

– Charles D.

‘- Charles D.

“Always on time and prepared. Quality work. Patient with all questions and well informed. Leave area(s) clean after work complete. Able to set appointments within 1-2 days. Friendly and polite. No complaints.”

– Donna N.

‘- Donna N.

“AAA Air Control did an excellent job for us. I called early in the morning and they had a technician out to our house within a hour. Can"t beat service like that!!! Our technician serviced our unit and was done within an our. Will definitely be a repeat customer.”

– Dolores W.

‘- Dolores W.

“We have been relying on AAA Air Control to take care of all of our HVAC needs for the last couple years. AAA provides prompt,, dependable service at a reasonable cost. AAA Air Control is an excellent group!”

– Jared A.

‘- Jared A.

“John has been doing our AC and furnace for years, first in Spicewood and now more recently in Round Rock. We have found him to be competent, trustworthy, and reasonable.”

– Gene D.

‘- Gene D.

“Ray and John did a great job replacing my Mother's 5 ton split system with furnace. They had the know how, training and experience to do it right! They are Carrier authorized and NATE trained (yes, it matters). I interviewed a lot of people/companies before I selected Ray and John. I'm an educated and EPA certified tech myself but my A/C days are long behind me, so I can quickly tell who the idiots are. Anyone who wouldn't do a better job than me was quickly dismissed. Many companies just hire what I call "A/C install day laborers" to do the hot attic work with questionable quality, to put it generously. This father and son team sweats it out themselves to make sure it is done right. Their prices are very fair. And they are nice and friendly guys as well. Would use them again for sure.”

– Jeff P.

‘- Jeff P.

“You are an absolute dream to work with. My experience with your company has been top notch, whether it is the office staff or the technicians onsite. I look forward to our future working together and building our partnership. I appreciate all you do for Gallant and our clients. Thank you.”

– Amy R.

‘- Amy R.

“They were awesome! My air conditioner went fully out and I called them and they came out, promptly, on a Sunday to come help. They told me what needed to be fixed and replaced and by the next day, our air conditioner was replaced and up and going. Great service and wonderful customer service! Won't use anyone else!!! They are wonderful!”

– Linda M.

‘- Linda M.

“Overall, very good service. Quick response to my sudden request and explained well to understand what is going on and what I need to do.”



“Ray and John are the most technical installers we've ever had on a HVAC installed system we would highly recommend them. This was done in Llano”

– Rich s.

‘- Rich s.

“August in Texas – over 100 degrees outside. Air conditioner went out overnight. It is HOT ! ! !
Warranty company refused to repair (yes, am cancelling the worthless thing).
Called AAA from the phone book advertisement. Totally awesome response. Within a couple of hours Ray was here, replaced the capacitor that went out, put some freon in my unit, and I am good to go.
Top notch quality from professionals in a very quick response time and affordable too. Being retired and living on a fixed income is tough, but these wonderful people made my day so much brighter.
Good honest people do exist – this is living proof. Thanks Ray and all
God bless”

– Trish Linder L.

‘- Trish Linder L.

“Had water coming from the secondary A/C drain. John blew out the primary and added a high water shut off switch to the drain pan. Called on a Sunday, he was there Monday and got it done! Always great service.”

– Jack F.

‘- Jack F.

“I was staying with my parents last week in Jonestown when the air conditioner stopped functioning. We had set the thermostat for 74 but the temperature had risen to 82; air was blowing out of the vents, but it wasn't cool.

My parents had just replaced a major part in their AC unit in May and paid over $1000, so they were dismayed to find that something else could be wrong. It was around midnight, and we were all panicked, thinking we would have to sleep in 90+ degree temperatures inside the house, until a repair could be performed in the morning. They called their usual local repair company, hoping to leave a message, but the recording mentioned that the folks at that company were on vacation. We called both numbers that the recording suggested, with no success. Now we were really in a panic.

My father opened the yellow pages in the phone book, and we found a list of repair companies that specialized in the specific Trane brand of AC units. I called the first company and left a message, then called the second company, which is AAA Air Control. To my surprise, a person answered, despite the lateness of the hour! Ray Hawkins to the rescue! He asked a few questions, and then said he and his son would be on the way from Marble Falls and arrive within the hour. We were so relieved. Within 45 minutes they arrived, identified the issue as a blown capacitor, and said they had the new part on their truck! They were able to replace it quickly, and within a couple hours the house was cooling back down into the 70s. The total cost of repair was approximately $300, a fair price for their coming out in the middle of the night.

Because of Ray's responsiveness and willingness to service our AC at any hour, we were able to sleep soundly and begin our morning the next day, at our best! We will always be grateful for this quick and easy repair!”

– Anjelica A.

‘- Anjelica A.

“So very grateful to AAA Air Control for their service, promptness, and courtesy. We live out in the country, with family members ranging in age from 8-85, so it was important that our air con be in working order and that night the heat was unbearable. Our air went out around 8:00 P.M. and so we researched companies that did repairs 24-7, and AAA Air Control was the one we chose. They were here around midnight and were driving off around 1:00 A.M., having completed the repairs. The charge for the repairs was reasonable and our house began to cool down immediately! Thank you, AAA Air Control A/C & Heating Service Company out of Marble Falls, Texas.”

– Angie A.

‘- Angie A.

“Had a great experience, thank you. You identified and corrected the issue and also gave us good information and explanations about why the system wasn’t performing correctly. Also appreciated the problem-solving on an unrelated issue with our AV cabinet cooling. Will definitely call you again!”

– Kristy S.

‘- Kristy S.

“John And Ray are the best and most honest technicians we have used (used them all). They are always prompt fast and accurate. John used to work for us so we know his work and honesty. This company gets to your problem right away and you don't have long to wait to get your A/C up and running! Thanks Guys!”

– Debbie S.

‘- Debbie S.

“The folks at AAA A/C are awesome and honest! I have thoroughly enjoyed dealing with Ray and John and it is refreshing to have competent, honest, professional and reasonably priced in our area that you can depend on for your A/C and heating needs. They are very attentive and I highly recommend them. Mark”

– Mark B.

‘- Mark B.

“Very pleased with the work they did on my A/C. The repairs were not routine, but John and Ray kept working until they finally found the issues and corrected them. Very fair on the service rates and did a good job explaining to me the issue and what they were doing to fix it. I would definately recommend them to others.”

– James B.

‘- James B.

“The best!! We had a lightning strike and John came out on a moments notice to make sure everything was ok. He climbed into our attic not once but twice to ensure our safety. I highly recommend this business. Family owned with family pride and a sincere interest in their clients. A heartfelt Thank you to AAA Air!!”

– Vicki O.

‘- Vicki O.

“Our AC stopped at 8:00 pm one evening and Mr. Hawkins and his son had it repaired and running within an hour. They were prompt and their service call fee was very reasonable. Their expertise and customer service were exceptional. We will definitely call AAA Air Control for any future problems we may have.
Great Job!!!!”

– Danny C.

‘- Danny C.

“Great response time, very easy to work with, great pricing and they got their paperwork turned in very quickly. I would highly recommend them for any Commercial HVC job!”

– LuAnn B.

‘- LuAnn B.

“When the job is Very difficult, these guys will go above & beyond. Both of these guys are the very best , " there all in" Ray & John are very hard working professionals. Thank You”

– Del H.

‘- Del H.

“Ray was friendly and hard-working. He called us back immediately late at night, then identified the issue and tackled it right away.”

– Stacey K.

‘- Stacey K.

“Ray and John preformed the installation of my 5 ton infinity carrier system with 100 per cent professionalism. They were very prompt and kept the job site extremely clean during installation. I would recommend then to my family, friends and neighbors. They even went out of their way to do some extra work that had not been anticipated. I highly recommend them for installation of your equipment and service in the future if needed. My wife and I are extremely happy with AAA Air Control.”

– Larry ..

‘- Larry ..

“Repair or Service a Central Air Conditioning System
Comments: Arrived as scheduled. Accurately assessed the problem. Repaired the issues without any delays. Reasonable and fair cost. If AAA Air Control can fit you into their schedule you don't have a reason to call anyone else.”

– Dee S.

‘- Dee S.

“Arrived as scheduled. Accurately assessed the problem. Repaired the issues without any delays. Reasonable and fair cost. If AAA Air Control can fit you into their schedule you don't have a reason to call anyone else.”

– Mark B.

‘- Mark B.

“We had a great experience with AAA Air Control. Our technician arrived on time and quickly diagnosed the problem. The repair cost was reasonable. Very friendly service and nice young man.”

– Kim T.

‘- Kim T.

“Great service! We appreciate your honesty with the service needs and the costs didn’t break the bank! Thank you!! You earned a loyal customer and we will highly recommend you to our friends neighbors. :-)”

– Kim C.

‘- Kim C.

“Thank You AAA Air Control for sending John out to service our AC unit.
Very professional and super knowledgeable about all the work this young man performed.
Couldn’t be happier with the installation of our new unit that John replaced.
John came out on a Sunday caring enough to get our ac repaired after lightning struck it and didn’t stop till the job was done ✅
Very grateful to this family owned and operated company for all your hard work and care,
“Thank You !!!”
We highly recommend this company for all of your heating and air conditioning repairs or just routine preventative maintenance for your unit in the future.
You won’t be disappointed ?
Thanks Again

– Robin M.

‘- Robin M.

“John came out on a Sunday (!!!!), and was able to diagnose the issue and give us all of our options. He was very professional, respectful, and thorough. I would recommend AAA Air Control to anyone and will use them in the future without question!”

– Ryan P.

‘- Ryan P.

John came out on a Sunday to check our AC. He was very professional and thorough. John explained everything and explained our best options for repair. Great job, great company.

“Had AAA service tech John come out to diagnose lack of efficient cooling. Came out same day to diagnose issue. Found leaking Coil on air handler. Gave us a fair price as I shopped it with other contractors. Would highly recommend AAA as your AC repair specialist!! He is going to be mine!!”

– Maurice W.

‘- Maurice W.

“Ray and John preformed the installation of my 5 ton infinity carrier system with 100 percent professionalism. They were very prompt and kept the job site extremely clean during installation. I would recommend then to my family, friends and neighbors. They even went out of their way to do some extra work that had not been anticipated. I highly recommend them for installation of your equipment and service in the future if needed. My wife and I are extremely happy with AAA Air Control.”

– Larry N.

‘- Larry N.

“Excellent service! Came out as promised & fixed problem. Explained what was happening and what to do to prevent. Very personable, friendly and kind. I am switching to AAA for my semi-annual air conditioning and heating checkups. Would highly recommend.”

– Joy B.

‘- Joy B.

“Our fan quit working, so they replaced it. The next day it stopped working. They quickly came back and determined the new fan had a defect. They replaced it and AC is now working great!”

– April C

“Best air conditioning service we ever had! Our air conditioner went out on an early Sunday morning and with a very ill husband with breathing problems it was very scary for me! Ray came soon after I called and fixed the air conditioner right away! Thank you Ray for such great service!”

– Babara D.

‘- Babara D.

“Professional and courteous! Honest approach to their business perspective and let me know all related costs up front. Did what they promised to do and gave great tips to keep my A/C unit running at peak performance levels. Thanks AAA!!!”

– Jerry K.

‘- Jerry K.

“Ray and John replaced our old A/C quickly and efficiently. They found and fixed several issues that previous workers had created. Both Ray and John come up with good, creative solutions to fix existing problems. They do things right so that it far exceeds building codes. They may not be the least expensive but they are local and the high quality of their work far overrides any cost difference.”

– TJ W.

‘- TJ W.

“Our compressor went out on Friday start of the holiday weekend. Contacted Ray with AAA Air Control and the next day Ray came out to look at the system. That day Ray was able to get me a new compressor unit and installed it the same day. I contacted four other AC repair company's and since it was a holiday weekend I would have to wait until Tuesday before someone came out to look at the system. That would of been five days without AC…. I want to thank Ray and his son for helping us out in this hot and holiday weekend. The service was over and above. I will be using them for all my AC needs and spread the word. Thank you again!”

– Ray B.

‘- Ray B.

“They where on time and they worked non stop to complete the job as fast possible and did a good job. We are very pleased and would highly recommend them.”

Buddy C.

‘- Buddy C.

“We are so very impressed with AAA Air Control!! Very professional and they go above and beyond to make sure everything is working before they leave. We just say enough good things!!! Highly recommend!”

– Carol F.

‘- Carol F.

“John was on time and well prepared to do his job. He analyzed the problem quickly, had the replacement parts and fixed air conditioning problem to my satisfaction. Will use Ray and John in the future. Would certainly recommend them to others”

– Wayne S.

“Appreciated AAA’s quick response but their troubleshooting didn’t properly identify the issue and we had the same problem within hours of the technician leaving. Unfortunately they would not answer our calls at that point, so we had to call another company. This cost us 8 times as much what we paid them originally as well as inconvenienced our guests significantly. When AAA did return our call the next morning, they were not open to the fact that they may have made a mistake despite telling them that what was ultimately found and fixed explained exactly what happened when they were on site. Do not recommend using them.”

– Razen T.

‘- Razen T.